During this May Day holiday, Hengdian World Studios had a total of 625,000 tourists, ranking second in Zhejiang Province’s A-level scenic spots (behind Hangzhou’s West Lake). Performances reached new highs since the pandemic. But this year, Hengdian is a bit different.

On this year’s May Day holiday, “family trip” became one of the highlights at Hengdian World Studios. Children could be seen playing everywhere. Hengdian has launched a bunch of different family trip plans, as well as research courses suitable for different age groups, allowing parents to relax while keeping the kids entertained.

During this May Day holiday, Hengdian added a large number of outdoor street shows, and the whole place looked like a giant filming site. Qin Palace’s Classic Movies Paradise has undergone a new upgrade, and popular film and television dramas such as Chen Qing Ling allowed tourists to revisit classic scenes in the drama. The new Hongqiao Cultural and Creative Market brought visitors the experience of the Northern Song Dynasty Market.

Dream Bund, Guangzhou Street, and·Hong Kong Street are representative scenic spots for the transformation and upgrading of Hengdian World Studios. On this year’s May Day holiday, the two resorts performed brilliantly. The hotel was nearly full for five consecutive days, and the number of visitors at the scenic spots set a new record. The integration of hotel and scenic spot has begun to show its merit.

More than 900 security officers were arranged to guide traffic and maintain order in Hengdian Studios. Over 60 shuttle buses traveled between the transfer station and the scenic area. On the basis of normalizing pandemic prevention work, measures such as strict implementation of real-name ticket purchases, time-sharing appointments, and pre-inspection diversions were also implemented. There were 63 pre-inspection passages in the scenic area in order to lower visitors’ wait time. Intelligent equipment such as smart check-in systems, delivery robots, and food delivery robots have been put into use in the hotels, improving the guest experience and operating efficiency of the hotels.

During this holiday, the various caring and personalized services provided by staff in various positions also received praise from tourists. The “butler group” in the scenic spot served the tourists, and the staff members at various consultation points provided tourists with comprehensive services such as travel consultation and ticket shopping guides. (Translated by Jiang Yifan, edited by Kendra Fiddler)